Privacy Policy

Privcy Policy


  1. Introduction

1.1. We, Scanwolf Marketing Sdn Bhd (“we”, “our”, “us” or “Scanwolf Flooring”) are committed to safeguard the privacy of our website visitors (“you”, “your” and if you are a corporate entity, references to “you” or “your” shall include your employees, representatives and agents) at In this policy we explain how we will manage your personal information in accordance with the Personal Data Protection Act 2010 (as may be amended from time to time, hereinafter referred to as the “Act”).


1.2. By providing your personal data and/or using the Website and/or by communicating with Scanwolf Flooring, you hereby declare that you have read and understood this Privacy Policy and consent to us and all persons necessary for us with respect to the collection, use, access, transfer, storage and processing of your personal data described in this Privacy Policy as may be modified from time to time by us.


1.3. Scanwolf Flooring reserves the right to make amendments, update and/or modification to the Privacy Policy as and when it deems fit. Users will be notified whenever there’s an update to the Privacy Policy via announcements on the Website or other appropriate means. Please check the Site from time to time to see if there are amendments to this Personal Data Protection Policy. Any amendments to this Personal Data Protection Policy will be effective upon notice to you. By continuing to communicate with us, use our services, purchase our products and/or access to the Site after being notified of any amendments to this Personal Data Protection Policy, you will be treated as having agreed to and accepted those amendments.


1.4. It is necessary for us to collect and process your personal data. If you do not provide us with your personal data, or do not consent to this Privacy Policy or any amendments to this Privacy Policy, we may not be able to render all services to you and you may be required to terminate your relevant agreement with us and/or stop accessing or using the Website.


  1. Collecting personal information


2.1 We may collect, store and use the following personal information (“personal data”):

  1. Information about your computer/laptop and about your visits to and use of this Website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and Website navigation paths);
  2. Information that you provide to us when registering with our Website including your email address, address or phone number;
  3. Information that you provide when completing your registration or order on our Website (including your name, email, phone number, and address);
  4. Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters including your name, and email address;
  5. Information that you provide to us when using the services on our Website, or that is generated in the course of the use of those services (including the timing, frequency, purchases and pattern of service use);
  6. Information relating to any purchases you make of our goods / services / goods and/or services or any other transactions that you enter into our Website (including your name, address, telephone number, email address, card details and bank account details);
  7. Information such as files and messages that you store using the Website;
  8. Information contained in or relating to any communication that you send to us or send through our Website including the communication content and metadata associated with the communication;
  9. And any other personal information that you choose to send to us;
  10. Registration for a specific service provided by us;
  11. Use of our services, participation in our survey, entry in competitions, contests, promotions, programmes organised by us;
  12. Request for information regarding the Website; and
  13. Commencement of any business or commercial relationship with us and/or any communication made with us.


2.2 We may also obtain your personal data from a variety of sources, including without limitation to:

  1. Our group of companies, holding company, subsidiaries and affiliates;
  2. Companies and/or organisations that assist us in processing and/or otherwise fulfilling transactions and providing you with services through the Platform that you have requested or subscribed for;
  3. Companies, corporations and/or entities that act as our service providers, gateway providers, agents, contractors and/or professional advisers;
  4. Law enforcement agencies, government agencies and/or to detect, prevent, or otherwise address fraud, security or technical issues;
  5. Our business partners and other parties for purposes that are related to the purpose of collecting and using your personal data set out in this Privacy Policy;
  6. We will also share your personal data with other parties, companies, organizations or individuals outside us when we obtain your consent to do so subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to us; and
  7. Any meetings, events, seminars, conferences, talks, road shows, customer satisfaction surveys organized and/or sponsored by us, as well as from publicly available sources.


2.3 In the event that you need to disclose to us the personal information of another person, you confirm that you have obtained that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy and have informed them to read this Privacy Policy.


  1. Using personal information


3.1 Personal information submitted to us through our Website will be used for the purposes specified in this policy or on the relevant pages of the Website.


3.2 We may use your personal information to (“Purposes”):

  1. Administer our Website and business;
  2. Personalise our Website for you;
  3. Facilitate the creation of and secure your account opening on the Website;
  4. Enable your use of the services available on our Website;
  5. Send you goods purchased through our Website;
  6. Send statements, invoices and payment reminders to you, and collect payments from you;
  7. Send you non-marketing commercial communications;
  8. Send you email notifications regarding our promotional events, security, support, maintenance of the Website or any other notifications that you have specifically requested;
  9. Send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
  10. Send you marketing communications relating to our business/club or the businesses of carefully-selected third parties, which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
  11. Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
  12. Investigate, process and resolve any service issues, complaints, communications or other enquiries that you may submit to us regarding the Website;
  13. Deal with enquiries and complaints made by or about you relating to our Website;
  14. Keep our Website secure and prevent fraud;
  15. Verify compliance with the terms and conditions governing the use of our Website including monitoring private messages sent through our Website private messaging service;
  16. For such other purposes as may be directed or consented to by you; and
  17. For all other purposes in relation to or incidental to the above.


3.3 If you submit personal information for publication on our Website, we will publish and otherwise use that information in accordance with the licence you grant to us.


  1. Disclosing personal information


4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.


4.2 We may disclose your personal information to the following third parties insofar as reasonably necessary for the purposes set out in this policy:

  1. any member of our group of companies (this means our subsidiaries, our holding company and all its subsidiaries and affiliates);
  2. the Company’s group of companies including the Company’s parent/holding company, subsidiaries, related and associated companies;
  3. your immediate family members and/or emergency contact person as may be notified to us from time to time;
  4. successors in title to us;
  5. any person under a duty of confidentiality to which has undertaken to keep your personal data confidential which we have engaged to discharge our obligations to you;
  6. any party in relation to legal proceedings or prospective legal proceedings;
  7. our auditors, consultants, lawyers, accountants or other financial or professional advisers appointed in connection with our business on a strictly confidential basis, appointed by us to provide services to us;
  8. any party nominated or appointed by us either solely or jointly with other service providers, for purpose of establishing and maintaining a common database where we have a legitimate common interest;
  9. data centres and/or servers located within or outside Malaysia for data storage purposes;
  10. storage facility and records management service providers;
  11. payment channels including but not limited to financial institutions for purpose of assessing, verifying, effectuating and facilitating payment of any amount due to us in connection with your purchase of our products and/or services;
  12. government agencies, law enforcement agencies, courts, tribunals, regulatory/professional bodies, industry regulators, ministries, and/or statutory agencies or bodies, offices, or municipality in any jurisdiction and/or injured third parties in the investigation of any suspected criminal or civil wrongdoing, if required or authorized to do so, to satisfy any applicable law, regulation, order or judgment of a court or tribunal or queries from the relevant authorities; and
  13. our business partners, third party product and/or service providers, suppliers, vendors, distributors, contractors or agents, on a need to know basis, that provide related products and/or services in connection with our business, or discharge or perform one or more of the above Purposes and other purposes required to operate and maintain our business.


4.3 We may disclose your personal information:

  1. To the extent that we are required to do so by law.
  2. In connection with any ongoing or prospective legal proceedings.
  3. In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
  4. To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
  5. To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.


4.4 We shall not be liable for damages or results arising from such disclosure and you agree not to bring any action or claim against us for such disclosure.


  1. Retaining personal information


5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.


5.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.


5.3 Notwithstanding the other provisions of Section 5, we will retain documents (including electronic documents) containing personal data:

  1. To the extent that we are required to do so by law;
  2. If we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
  3. In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).


  1. Security of personal information


6.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.


6.2 We will store all the personal information you provide on our secure (password and firewall-protected) servers.


6.3 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.


6.4 Your access to most services and content are password protected. Therefore, you are solely responsible for your username and password to access the services and content. You must remember to log off from your account and close the browser window after use so that no unauthorized party can have access. You must not, at any time, divulge your password to any third party.


6.5 We are committed to safeguarding your privacy. However, no data transmission over the internet can be guaranteed to be fully secure. Accordingly, despite our efforts to protect your personal data, we cannot ensure or warrant the security of any information you transmit to us, or to or from our online products or services. All such transmission of information is carried out at your own risk. However, once we receive your transmission, we will make reasonable efforts to ensure its security in our systems.


  1. Amendments


7.1 We reserve the right at any time and at its sole discretion to revise, change, alter or vary the contents of the Website and/or terms and conditions of use and/or the policy as herein contained. The continued use of the Platform following any such revision, change, alteration of variation shall constitute the acceptance of, and agreement to be bound by such revision, changes, alteration and/or variation. Any changes to this policy will be updated to the Website.


7.2 Any such revised policy will continue to apply to all personal data that has previously been collected as well as information that has been stored or processed on an ongoing basis by us. Therefore, you are encouraged to check the version of the policy whenever you visit the Website for any updates or changes.


  1. Your rights


8.1 You may instruct us at any time not to process your personal information for marketing purposes. We may withhold personal information that you request to the extent permitted by law.


8.2 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.


8.3 To the extent that the applicable law allows, you have the right to request for access to, request for a copy of, request to update or correct, your personal data held by us. We may charge a small fee (such amount as permitted by the PDPA) to cover the administration costs involved in processing your request to access your personal data. Notwithstanding the foregoing, we reserve our rights to rely on any statutory exemptions and/or exceptions to collect, use and disclose your personal data. Please note that with respect to your right of access and/or correction of your personal data, we reserve the right to refuse your requests to access and/or make any correction to your personal data for the reasons permitted under the laws of Malaysia, such as where the expense of providing access to you is disproportionate to the risks of your privacy.


8.4 In addition, you also have the right, by notice in writing, to inform us on your withdrawal (in full or in part) of your consent given previously to us subject to any applicable legal restrictions, contractual conditions and a reasonable duration of time for the withdrawal of consent to be effected. However, your withdrawal of consent could result in certain legal consequences arising from such withdrawal. In this regard, depending on the extent of your withdrawal of consent for us to process your personal data, it may mean that we will not be able to continue with your existing relationship with us or the contract that you have with us will have to be terminated.


  1. Third party Websites


9.1 Our Website includes hyperlinks to, and details of, third party websites. A link from the Website to other site(s) does not imply our endorsement of that site.


9.2 We do not control the sites to which our links and assumes no responsibility for their content or privacy policies and/or statements. Therefore, you should carefully review the privacy policy and/or statements and the terms and conditions that apply to any site you access from the Platform. This includes any company providing on-line payment via credit card or e-banking.


  1. Updating information


10.1 You shall provide and maintain accurate, complete and current data required to register with us. You represent and warrant that all information furnished to us from time to time through the Website or otherwise is correct, validly issued and legally binding on you.


10.2 You may access or correct your personal data such as name, e-mail address, birthday, shipping and billing addresses and contact numbers by logging in to your user account on the Website.


10.3 Upon receipt of your request for correction of your personal data, we will take reasonable steps to rectify the personal data which is inaccurate, incomplete and not up-to-date unless we consider there are justifications for refusing to comply with your request.


10.4 You will be liable for any loss that results from any failure to notify us of such a change as a result of undue delay, your gross negligence or fraud. Where you fail to inform of any change in its address, we shall be discharged from all liabilities upon sending of any notice or document to the last known address.


  1. Cookies


11.1 Our Website uses cookies.


11.2 A “Cookie” is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.


11.3 Cookie is used to track information such as the number of users and their frequency of use, profiles of users and their preferred sites. While this cookie can tell us when you enter the Platform and which pages you visit, it cannot read data off your hard disk.


11.4 We may process and/or otherwise use information collected from cookies and other technologies, to improve the user experience and the overall quality of the Platform. You may set your browser to block all cookies, including cookies associated with the services on the Platform, or to indicate when a cookie is being set by us. However, it’s important to remember that many of the services on the Platform may not function properly if your cookies are disabled.


11.5 The Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.




12.1. Our information technology storage facilities and servers may be located in other jurisdictions outside of Malaysia. This may include, but not limited to, instances where your personal data may be stored on servers located outside Malaysia.


12.2. In addition, your personal data may be disclosed or transferred to entities located outside Malaysia or where you access the Site from countries outside Malaysia. Please note that these foreign entities may be established in countries that might not offer a level of data protection that is equivalent to that offered in Malaysia under the laws of Malaysia. You hereby expressly consent to us transferring your personal data outside of Malaysia for such purposes.


12.3. We shall endeavour to ensure that reasonable steps are taken to procure that all such third parties outside of Malaysia shall not use your personal data other than for that part of the Purposes and to adequately protect the confidentiality and privacy of your personal data.


  1. Contact Details


13.1. If you have any questions about this Personal Data Protection Policy, or have any further queries, or data access or correction request in respect of your personal data, you may contact us at the contact details below:

Address : 3, Jalan Pekaka Lot 8/1D,52C, Kota Damansara

47810 Petaling Jaya, Selangor, Malaysia.

Email Address :